Support channel open
Something out here
not working right?
Send it straight to the person who built the game. Bug reports, lost survey logs, data requests and plain questions all land in the same inbox — usually answered within two business days.
Quick answers
04No account, ever
There is no sign-in, no password and nothing to recover. Your survey log lives in the app's own container on the device.
Progress is local
Deleting the app deletes the log with it, and it cannot be restored. Reinstalling starts a fresh commission on a new seed.
Your backdrop stays put
The photo you set behind the instruments is downscaled and written to the app's own storage. It is never uploaded anywhere.
Offline is fine
Five public space feeds load on the first launch and are cached to disk. Every launch after that works with no network at all.
Frequently asked
12My progress disappeared. Can it be restored?
The survey log is stored only on your device, at
Documents/farstars_survey_log.json inside the app container. There is no server
copy, because there is no account. If the app was deleted, offloaded or the device was reset
without an encrypted backup, the log is gone permanently.
If the app is still installed and the log simply failed to load, write in below with your device model and iOS version — that is a bug and worth chasing.
Does the game need an internet connection?
Only for the very first boot, and even then it is optional. The loading screen pulls five public feeds — orbital telemetry, the minor planet catalogue, a nebula index, the list of people currently in orbit and the daily astronomy observation — and caches them to disk.
If a feed is unreachable the stale cache is served; if there is no cache, a built-in fallback set takes over and the galaxy is generated identically.
Why is the galaxy the same every time I fly back?
That is the design. Sectors are hashed from a single world seed the moment you pan over them, and every star, planet, resource vein and anomaly falls out of that number in a fixed order. Nothing is stored. Fly two thousand units out, come back a week later, and the same molten world is in the same orbit with the same iridium still in the ground.
My probes finished but I was never told.
Probe returns, expiring contracts and the daily nudge are local notifications, and they only fire if you tapped Enable alerts on the settings screen and allowed the iOS prompt. Check Settings → Notifications → Most Stars Are Far on the device.
Declining changes nothing about the game: probes and contracts still resolve on their own timers whether the app is open or not, you just are not told about them.
Which permissions does the app ask for?
Camera and photo library are requested only at the moment you tap the matching button on the settings screen to set a viewport backdrop. Notifications are requested only when you tap “Enable alerts”.
Nothing is requested at launch, and none of them gate any part of the game. Decline all three and the generated nebula plates stay in place.
What data leaves my device?
An anonymous hull id — a random identifier minted on first launch — plus commendation unlocks, your codex summary and ranking scores, and event-name product analytics. The hull id is not tied to a name, an email, an advertising id or the device itself.
Your callsign is the only free text that ever leaves the device, and it is whatever you type into the settings screen. It defaults to “Commander”. Analytics can be switched off in-app.
Can you delete my leaderboard entry and scores?
Yes. Open the settings screen, copy the hull id shown there, and send it below with the topic set to Data deletion request. Everything filed under that id — ranking entries, commendation records, codex summaries — is removed, normally within seven days.
Deleting the app on its own orphans the hull id permanently but does not erase what was already filed, so send the id first if that matters to you.
My deep survey button is greyed out.
A deep survey needs a tier 2 sensor suite. Until then you can run orbital sweeps, which map the shallow crust only. Upgrade the sensor branch on the ship screen and the mantle and biology readouts unlock.
Prices moved against me right after I sold.
Dumping a full hold softens the local price on purpose — demand pressure is part of the economy. Prices ride a noise field rather than a random walk, so a commodity that has been climbing keeps climbing long enough to read the trend off the sparkline. Split large loads across stations, or take a contract for the premium.
The app opened from a stars:// link and nothing happened.
That is expected. The deep link is an opener, not a router: it brings the app to the foreground and leaves it on the exact screen it was on. Any path or query on the URL is recorded in the log and ignored.
Does it run on iPad, and in landscape?
Yes to both. iOS 15.0 or newer, iPhone and iPad, portrait and landscape. In landscape a side rail replaces the bottom dock and the grids widen; on iPad the type scale and column counts step up so nothing reads as a stretched phone screen.
How do I report a bug so it actually gets fixed?
Device model, iOS version, app version, and what you were doing in the ten seconds before it happened. If a screen is drawing wrong, a screenshot attached to a direct email to [email protected] beats a description. The form below collects the first four automatically-ish — fill what you know.
Contact
TXTransmission received
Your message is logged at the support desk. A reply goes out to your inbox, normally within two business days.
If it is urgent, reply straight to [email protected].